Data privacy is very important to Travel Charme Hotels & Resorts. We strictly abide by legal regulations of the German Data Protection Act (Bundesdatenschutzgesetz) and German Telemedia Act (Telemediengesetz) with regards to collection, processing and use of data.

 

Owner of all data collected by Travel Charme Hotels & Resorts is the Travel Charme Hotels & Resorts AG based in Zurich, Switzerland.

 

When visiting our website, your IP address is collected and stored without your permission for technical reasons of internet communication. After communication has ended, your IP address, shortened to the last digits, is stored for a period of a few hours. This storage is performed for analysis purposes. When using the websites of Travel Charme Hotels & Resorts AG you thus remain anonymous as long as you do not voluntarily provide us with additional personal information such as your name. All additional personal information are only saved as a part of an interactive procedure such as a booking, registration, survey, inquiry, newsletter registration, lottery, etc. Your information is saved indefinitely when you register for our newsletter and after you have cancelled your registration it is assigned a lock flag. Personal data are individual information about personal or factual circumstances of a certain person. Personal data include your name, address, telephone number or e-mail address. Non-personal data are data with which the determination of your actual identity is not possible. This includes, for instance, information regarding which browser you use, the file name and URL which you have accessed at the websites of the Travel Charme Hotels & Resorts AG, the website from which you visited us as well as the volume of data transferred during the connection.

 

Using technology from etracker GmbH , non-personal data of the type described in section 3 is collected in an anonymous form for marketing and optimisation purposes and saved on servers of etracker GmbH. From these data an aggregate use profile is created under a pseudonym. Cookies may be used for this purpose, which, however, are exclusively collected and saved in an anonymous form. After setting a cookie, its unique reference number is transmitted for each visit to our website to etracker GmbH, allowing all previous use data to be linked with the new information. The cookie is saved for a period of 90 days and if our website is visited again within this time frame, then the period is reset. The data are not used to personally identify the user of this website and are not combined with the data of the pseudonym. The use profiles contain only statistical information and do not make possible conclusions about your person.

 

We process and use personal data for order processing, for maintaining customer relations and for marketing purposes. The data required for this is also transferred to service providers, whom we have obligated to observe all legal requirements and who will under no circumstances provide these data to third parties or use them for purposes other than those specified by Travel Charme Hotels & Resorts AG. Such purposes include sending letters or e-mails, technical inspection and maintenance of our databases, conversion to other technical systems, etc. Travel Charme Hotels & Resorts AG does not sell personal data to third parties or otherwise market them. Your data are stored at the Travel Charme Hotel GmbH Berlin, the service enterprise of Travel Charme Hotels & Resorts, and are available for all hotel operating companies of Travel Charme Hotels & Resorts. Your data may thus be referenced from other countries of the European Union as well as from Switzerland.

 

The website uses an SSL123 certificate for data encryption to ensure secure communication of customer data using application forms.

 

The user can make a written request to see, delete or correct his or her data stored by Travel Charme Hotels & Resorts AG. If you wish to have data modified or deleted, please contact the service enterprise listed below. We wish to notify you that under certain circumstances we may not be allowed to delete your data due to legal requirements for storage and bookkeeping. In this case you do, however, have a right to have the data locked.

 

The fast-paced technological development of the Internet and the legal changes in the area of privacy protection make it necessary that we update our privacy policy from time to time. Please take note of the current privacy policy. This privacy policy is from 16 December 2008.

 

You can see our open procedural directory according to the German Data Protection Act (BDSG) here as a PDF or order it from our data protection officer.

 

If you wish to assert your rights, have questions regarding this privacy policy or our privacy procedures, please contact our data protection officer:

 

Travel Charme Hotels & Resorts
Data Protection Officer Jan Wildau

Wittestraße 30 L
D-13509 Berlin, Germany

Phone +49 (0) 30 - 424396 -0
datenschutz@travelcharme.com