Why do the rates for the same room differ on some days? 

• The room prices are updated daily and always vary due to current demand.

Is smoking allowed in the Travel Charme Hotels & Resorts?

• Our hotels are non-smoking hotels. Please use the designated smoking areas outside of hotel.

Is the WiFi in the hotel free of charge?

• Our WiFi is free of charge. Please select the hotel's network in your WiFi settings and confirm the T&C's.

What should I do if I want to pay for my trip in advance via bank transfer?

• Please make sure to note your reservation number in the "reason for payment" field so that we can assign your payment to the corresponding booking.

When can I check into my booked hotel room?

• The room will be ready for you upon your arrival starting at 3 pm.

What is the best way to get to the hotel?

• You will find information on arrival in the respective hotel’s menu.

Is the minibar already included in the room rate? 

• The minibar is included in the room rate and is refilled daily by our housekeeping team.

Are there bathrobes in the room?

• You will find bathrobes in your rooms. If you need a different size (S, L, XL and 4XL), please ask at the PURIA Spa.

Is there bed linen for people with allergies in the hotels?

• Yes, we will be happy to provide this to you as required. Please let us know before your arrival.

Are there different pillows?

• You are welcome to select a pillow that best suits you from our pillow menu.

​​​Until when do I have to check out of my room on the day of departure? 

• Check out is possible until 11:00 am. You are welcome to book a late check out at the reception, subject to availability.