Why do the rates for the same room differ on some days? 

• The room prices are updated daily and always vary due to current demand.

Is smoking allowed in the Travel Charme Hotels & Resorts?

• Our hotels are non-smoking hotels. Please use the designated smoking areas outside of hotel.

Is the WiFi in the hotel free of charge?

• Our WiFi is free of charge. Please select the hotel's network in your WiFi settings and confirm the T&C's.

What should I do if I want to pay for my trip in advance via bank transfer?

• Please make sure to note your reservation number in the "reason for payment" field so that we can assign your payment to the corresponding booking.

When can I check into my booked hotel room?

• The room will be ready for you upon your arrival starting at 3 pm.

What is the best way to get to the hotel?

• You will find information on arrival in the respective hotel’s menu.

Is the minibar already included in the room rate? 

• The minibar is included in the room rate and is refilled daily by our housekeeping team.

Are there bathrobes in the room?

• You will find bathrobes in your rooms. If you need a different size (S, L, XL and 4XL), please ask at the PURIA Spa.

Is there bed linen for people with allergies in the hotels?

• Yes, we will be happy to provide this to you as required. Please let us know before your arrival.

Are there different pillows?

• You are welcome to select a pillow that best suits you from our pillow menu.

How regularly are the rooms cleaned?

• As a rule, the rooms are cleaned every two days. The rubbish bin is emptied daily, towels are changed if necessary and the minibar is refilled. If you prefer, your room can also be cleaned daily. Please let us know this preference upon arrival.

​​​Until when do I have to check out of my room on the day of departure? 

• Check out is possible until 11:00 am. You are welcome to book a late check out at the reception, subject to availability.